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Shipping Information

We ship year-round with standard delivery arriving within 3-7 business days of ordering. Shipping restrictions prohibit us from shipping to p.o., a.p.o., a.f.b., or f.p.o. box addresses. Rural route box, highway or star route address will only be accepted with a phone number. Since we ship perishable items, we select the best shipping available to reach its destination with care.

Standard Shipping

Arrives within 3-7 business days after placement of order.
*Please allow extra processing time for large quantity orders or multiple ship-to orders.

Rush Shipping

Arrives within 2-3 business days after placement of order.
*Please allow extra processing time for large quantity orders or multiple ship-to orders.

Shipping Rates

  • $12 for Standard Shipping in Contiguous U.S.
  • FREE Standard Shipping on orders over $100 in Contiguous U.S.
  • $32 for Rush Shipping in Contiguous U.S.
  • $20 for Rush Shipping on orders over $100 in Contiguous U.S.
  • $32 for Standard Shipping to Alaska & Hawaii
  • $52 for Rush Shipping to Alaska & Hawaii
  • For International Shipping, Please Call 1-800-438-4356

During the warmer months, to ensure your order arrives in premium condition and to protect against the heat, Ethel M Chocolates provides 2-3 business day expedited shipping in insulated mini-coolers with "cold packs".

Corporate/Large Orders with Multiple Shipping Addresses

A minimum of 15 Shipping Addresses are required. If you would like to place a Corporate/Large Order with multiple Shipping Addresses on a single order, please download the file linked below. Please complete this file with the Name, Address, City, State, Zip, and Phone of every recipient and send it to corporateorders@ethelm.com. Please include your name, phone number, and preferred date and time of contact. Our Customer Service team will then contact you to process your credit card information and complete your order.

Minimum spend of $500 is required for corporate order processing.

Sustainable Shipping

With every shipment, we have two goals. The first is to make sure that your chocolates are delivered in the highest quality. The second is to reduce our environmental footprint as much as possible. That’s why we include only the materials that are necessary to achieve both. If you receive an ice pack in your package, it’s because the journey of your gift passed through a destination that was greater than 75 degrees Fahrenheit, the melting point of our chocolate. The good news? The ice pack is environmentally safe and reusable. So rest assured that all of these materials are either recyclable or necessary for the journey.

U.S. territories and International Shipping

In some instances we are able to ship your order to international destinations. For further information, please contact customer service at 1-800-438-4356

Shipping Products Containing Alcohol

Our Creme Liqueur Collection and liqueur-filled chocolates contain alcohol in excess of 0.5% by weight. Orders may be placed from any state by persons 21 years of age an older. However, local state laws prohibit the shipment of alcoholic products direct to the consumer in many states. We can only ship to states that have statutes permitting the receipt of mail order liqueur products by persons 21 years of age or older. We are sorry, but we cannot process orders for liqueur-filled chocolates that do not meet these requirements.

States that allow shipment of liqueur-filled chocolates are:

Sales Tax

We are required to collect sales tax on items delivered to the following states:

  • Nevada: 8.265%
  • New Jersey: 6.625%
  • Pennsylvania: 8%
  • Texas: 8.25%
  • California: 10.25%

Taxes are subject to change. Local rates may also apply.

What is the shipping process to ensure product freshness?

We take the extra steps to guarantee your chocolates arrive in a manner that will ensure food safety and preserve quality. During warm months, and year-round to destinations in southern states, we send your gifts in a special insulated mini-cooler to protect their freshness and exquisite quality. Additionally, we surround each box of chocolates with frozen "cold packs" nestled snugly during packing.


Ethel M reserves the right to substitute chocolate pieces in pre-packed collections or chocolate assortments of equal or greater value should an item become unavailable. Ethel M is unable to take special request chocolate piece substitutions for pre-packed collections.